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Microsoft Solutions

With the right Microsoft solutions at your disposal, your organization can start winning at IT.Our Microsoft service desk solution enables businesses to stay ahead of the competition with the most up-and-coming cloud, hardware, and software technologies. Whether you’re making the switch to a Microsoft enterprise solution for your internal IT department, or need assistance with upcoming IT infrastructure projects, our Microsoft solutions have you covered. Keep reading to discover what our Microsoft service desk solution can do for your business.


SAP stands for Systems Applications and Products in Data Processing. SAP is an Enterprise Resource Planning software (ERP) from the company SAP AG, Germany. SAP (or generally any ERP) is used in large or medium size enterprises to integrate the processes across various functions. Sap is enterprise resource planning system software and world’s leading provider of business software solutions. SAP is the ERP (Enterprise Resource Planning) system that aims to integrate all the different modules in the company. SAP architecture is robust, secure and customize to another level.

The reason why SAP is so popular today is because of its open architecture. Organizations using it, can work on it to create any software to meet their business requirements. As of today, SAP is the leading provider of business software, in the world. SAP ERP is not very user-friendly and requires a great deal of specialized knowledge to take advantage of its full functionality.

What is SAP software used for?

Traditional business models often involve decentralized data management, with each business function storing data about its operations in a separate database. This means that employees from other business functions cannot access the information, and duplication of data across multiple departments increases IT storage costs and the risk of data errors.

SAP is best known for producing enterprise resource planning software (ERP); this allows organisations to manage business operations across procurement, manufacturing, service, sales, finance, and HR.

In addition to the ERP software, SAP also offers several other software solutions such as SAP Anywhere, a combined e-commerce and CRM software package, that is designed to help small businesses manage marketing, sales, customer service, and inventory.

By centralizing data management, SAP software provides a single view of the truth that is used by multiple business functions. This helps companies better manage complex business processes involving different departments by giving employees access to real-time insights across the enterprise. As a result, businesses can accelerate workflows, improve operational efficiency, raise productivity, enhance customer experiences – and ultimately increase profits.

What is CRM software used for?

Customer relationship management is a strategic process that helps you better understand your customers’ needs and how to meet those needs and enhance your bottom line. CRM systems link up information about customers from a variety of sources, including email, websites, physical stores, call centers, mobile sales, and marketing and advertising efforts. CRM data flows between operational systems (like sales and inventory systems) and analytical systems that sort through CRM data for patterns.

If you don’t have an accurate view of who your customers are and what their needs or desires are or will be at any given stage in their lives, or if you are losing customers to a competitor, that's a clear indication that you need a CRM system.

There are many technological components to CRM systems, but thinking about CRM in primarily technological terms is a mistake. Instead, CRM should be viewed as a strategic process to better understand and meet your customers’ needs. A successful CRM strategy depends on bringing together lots of pieces of information about customers and market trends so you can more effectively market and sell your products and services.